Robust Expertise. Global Perspective. Locally Relevant.
Built on a foundation of traditional hospitality and time-honoured values, we are a boutique consumer experience consultancy firm that connects to consumers with compassion, care, and a human touch. An ethos born at the family dining table, serving guests with a spirit of generosity, we believe every consumer journey should be deeply personal and sincere.
At re:look, we understand that, in our day-to-day lives, our marketplace experiences impact our overall quality-of-life. Therefore, we are committed to improving the quality of life around us by helping companies reshape their consumer experiences and increase their impact in the communities in which they operate. Our diverse team has more than 15 years of first-hand consumer-centric experience and we are all united in our purpose to provide our customers with extraordinary value.
Headquartered in Hong Kong, we are excited to serve our customers across the globe. We craft experiences for your brand that engage consumers with meaning and purpose, genuinely connecting with your target market. Through our consulting services, workshops, training, and coaching and development services, your brand will create a significant, more positive impact, leading to better business growth and brand awareness.
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make each important aspect of the customer experience a little bit better.”
Developed over years of working directly with consumers in a variety of business settings all over the world, our values deeply inform our company’s culture. From individual goals to company-wide practices, we are passionate about providing useful, actionable, and valuable insights that truly enhance the consumer experience.
Providing outstanding quality that outshines the ordinary and achieves the extraordinary.
Delivering experiences that inspire happiness in both employees and customers.
What we do is as important as how we do it – ethically, consistently, honestly, and with transparency.
Empowering change through enabling positive outcomes that help clients succeed in the long run.
Environmental, Social and Corporate Governance
Our deep commitment to Environmental, Social and Corporate Governance (ESG) reflects our desire to use our business as a force for good, helping build a safer and more sustainable society and world. At re:look we are particularly passionate about promoting a culture of diversity, inclusion and belonging, where everyone feels valued, respected and engaged. To this end, we champion the presence of more women in business and leadership positions and offer pro-bono consultancy and personal coaching supporting this much needed societal change.